Annex 2 - Conditions consistent with the Operating Schedule
1 No entertainment of an adult nature will take place on the premises.
2 There is a strict a no drugs policy with posters advising of the policy displayed about the hotel.
3 Anti social behaviour will not be tolerated. Guests are advised that noise from the back of the hotel carries to other hotel rooms. Posters are placed in the relevant rooms about respect for other guests and neighbours with no loud music in the bedrooms.
4 No drinking in the street is stressed with posters to reiterate this.
5 The front door is the only access for guests and this will be monitored whilst guests are staying in the hotel.
6 A code of conduct is given before arrival and guests are told to keep drink off the streets and a strict no drugs policy.
7 Bar staff who are inexperienced will be given training from experienced staff on how to deal with guests who have become disorderly.
8 When the bar closes at the end of the night, spirits are kept well out of reach from guests and replacement drinks are kept in the back room of the bar.
9 Information on crime and disorder is kept in an Incident Book. Guests who have caused problems in the past will not be welcomed back.
10 Fire regulations / health and safety requirements / environmental issues are dealt with on a regular basis and kept up to date.
11 First aid sets will be on site for use on staff and guests. A First aid book will be kept on site.
12 All reasonable steps have been taken to prevent disruption to neighbouring properties:
Windows and doors will be kept closed during regulated entertainment, and in any event if noise from the premises becomes excessive during the summer months
The music system is behind the bar with controls only accessed by bar staff - the amps are directed away from party walls;
The hotel will have a sound tester;
Window restricters and frosted glass has been placed on bedrooms that have been known to emit noise;
During the busy periods staff will go to the back of the hotel at 30 minute intervals to listen out for potential noise and corridors will be checked internally by staff throughout the night;
Local businesses have been issued with phone numbers to contact if noise can be heard from hotel windows;
Notices will be placed at the entrances and exits to remind customers to leave quietly
13 Children are not be permitted in the hotel on a Friday and Saturday night.
14 There will always be somebody at the hotel to contact when guests are on the premises.
15 Gambling will not take place whilst families are staying in the hotel.
16 Children will not be permitted in the hotel Friday and Saturday night, when the bar is open.
17 Staffing levels are such that there is somebody available at all times and increases for the busier times. Staff levels when the hotel is specifically for over 18's, depending on numbers are as follows:
Up to 30 guests
2 members of staff will be present between 08.00 - 21.00
1 member of staff will be present between 21:00 and 08.00 and 1 on call in hotel if needed.
Between 30 - 50 guests
2 members of staff will be present between 08.00 - 01:00
1 member of staff will be present between 01:00 - 08.00 and 1 on call in hotel if needed and also 1 ready to go to hotel if needed.
50 guests or over
3-4 members of staff will be present between 08.00 - 12.00
3 members of staff will be present between 12.00 - 21.00
2 members of staff will be present between 21.00 - 01.00 and 1 on call at hotel.
1 member of staff will be present and 1 on call at hotel between the hours of 01:00 - 08:00
18 The licence holder / DPS to make contact with the neighbouring properties to discuss any nuisance being caused by the operation of the premises. Such contact to take place at least once a month.
19 A CCTV system shall be installed at the premises and shall comply with the following:
i. The CCTV system shall be installed, maintained and operated to the reasonable satisfaction of Lancashire Constabulary. All public areas of the premises are to be covered by the system. The system will incorporate a camera covering each of the entrance doors and will be capable of providing an image which is regarded as identification standard.
ii. The system will display on any recording the correct time and date of the recording.
iii. The system will make recordings during all hours the premises are open to the public.
iv. Digital recording shall be held for a minimum of 21 days, after the recording is made and will be made available to the Police or any authorised persons acting for a Responsible Authority for inspection upon request.
v. The system will, as a minimum, record images of the head and shoulders of all persons entering the premises.
20 A staff member who is conversant with the operation of the CCTV system will be on the premises at all times the premises are open to the public. This staff member will be able to show recent data or footage with the absolute minimum of delay when requested to a Police Officer or to a Local Authority Enforcement Officer.
21 The Licence holder or Designated Premises Supervisor shall notify the Police Licensing Unit on any occasion when the CCTV is to be inoperative for a period in excess of one working day and shall provide a certificate from a competent person stating the reason for the system being inoperative and the measures which have been taken to satisfy the licence conditions.
22 The licence holder and the DPS are to support and rigorously enforce a Challenge 25 Proof of Age policy. Any person who looks or appears to be under the age of 25 shall be asked to provide identification that they are over the age of 18. The following are the only forms of identification acceptable:
(i) UK photo driving licence
(ii) passport
(iii) Proof of Age Standards Scheme Card
OR any other nationally or locally approved form of identification which may be introduced in the future.
23 All staff to have received suitable training in relation to the proof of age scheme to be applied on the premises. Records to evidence this will be made available to an authorised officer upon request.
24 An incident book will be maintained, in which shall be recorded:
(i) All incidents of crime and disorder
(ii) Refused sales to suspected under age / drunken persons
(iii) A record of any person refused admission or asked to leave the premises
(iv) Details of occasions upon which the Police are called to the premises
(v) The use or discovery of drugs
That book shall be available for inspection by a Police Officer or authorised person.